Case of Success

Laboratório Sanitas increases revenue with Pixeon’s solutions

More appointments through WhatsApp and recovery of previously unbilled services generated a positive impact on the institution’s revenue.

"We’ve evolved significantly with the system change. Before Pixeon, we had no traceability of process failures, and now the solution provides key indicators that show us where to focus and how we can improve.”

“For WhatsApp-based services, the process was manual, and we had no control over volume or the evolution of this channel. Now, with Pixeon Lumia, we have various data points to monitor and make strategic decisions.”

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Laboratório Sanitas is a diagnostic center specialized in imaging exams and clinical analyses.

With nine units in Guarulhos and São Paulo, the institution carries out over 160,000 consultations per month and holds Level III accreditation from ONA (Organização Nacional de Acreditação) and European accreditation from ACSA (Agencia de Calidad Sanitaria de Andalucía).

Challenge

Before implementing Pixeon’s solutions, the laboratory faced obstacles that made several sectors inefficient.

Report extraction in the old system was slow and often yielded inconsistent information, compromising data reliability. Additionally, the lack of traceability in change logs increased security vulnerabilities.

Another critical point was the patient experience: while clinical analyses could be accessed via the online portal, imaging exams still had to be collected in person in printed format, overloading reception.

Regarding WhatsApp-based services, the manual process resulted in many patients being left unattended due to scheduling system delays. Furthermore, the system frequently crashed, forcing patients to repeatedly request new appointments—resulting in higher rates of service loss through that channel.

Solution

Laboratório Sanitas implemented a mix of solutions from Pixeon:

• Pixeon Aurora – Pixeon’s award-winning PACS
• Pixeon Korus – Diagnostic medicine management platform
• Pixeon Lumia – Patient engagement with artificial intelligence for WhatsApp automation

Results Achieved

Revenue growth through the recovery of unbilled services and increased WhatsApp appointments

Data-driven management with reliable reports and evidence-based dashboards, freeing the team from operational tasks

Easier auditing processes through fast and clear visualization of various indicators

Enhanced security with log tracking for changes made in each record, from reception to billing

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Hospital Dona Helena reduces imaging room time by up to 70% with Pixeon Aurora PACS

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